For many Rent-To-Own business owners maintaining excellent relationships with customers is a top priority. This initiative typically runs counter to making difficult collection calls to late paying renters. It is a fine balance between irritating your customers, and ensuring that they are meeting the obligations of their rental contracts.
The Association of Progressive Rental Organizations (APRO) has provided insight and advice to RTO business on how best to handle this delicate situation. Published on the APRO website is a guide to collection practices that include when and how to contact a customer.
Articles have discussed “preserving the integrity of the customer relationship” as an important step in the collection process, while staying in front of customers by sending payment reminders at scheduled intervals.
As a business owner, you want customers to be happy with the products that they have rented from you. Customers also seek to minimize interaction with your business as they go about their daily lives. Your business should develop a set of best practices to ensure payments are received in a timely fashion, and that collection calls can be made with dignity and integrity to retain customers.
Software technology such as License Lock Locate – Rental provides a solution for RTO businesses that want to improve the reliability of payments, while maintaining and improving relations with their customers. With License Lock Locate – Rental, you can send regular payment reminders to your customers in a manner that is less intrusive than phone calls or collection notices. By sending reminders in advance of payment due dates, you can better ensure that customers are meeting their payment obligations, while you seek to minimize direct interaction with them.
License Lock Locate – Rental is a tool that helps both RTO business owners and customers. In the event of a lost device, the technology can be used by the RTO business to assist the customer in locating the device, or lock the device to prevent loss of their personal data.
In this New Year, make it your resolution to improve relations with your customers. Utilizing technology such as License Lock Locate – Rental can help them stay on top of their payment obligations while improving the performance of your RTO business at the same time.