Your mobile device renters are behind on payments and won’t return your calls. Sound familiar? For many rent-to-own businesses, this is a growing problem. Unfortunately, there are laws in place that dictate how you can communicate with your customers and it doesn’t matter if the account is delinquent. A recent article in RTOHQ – The Magazine, the official publication of the Association of Progressive Rental Organizations (APRO) explored the rules and regulations of how you can legally contact your customers.
Getting someone to answer a land line is not easy. Most land lines have called ID, which makes getting a customer to speak to you about his account more difficult. Using auto dialers and prerecorded messages is not very effective either, since most customers just let the call roll to voicemail. The rules change if you attempt to call a customer at work, or call their cell phone. Restrictions apply for auto-dialing cell phones, and you need to be given consent to contact a customer at his work place.
So what do you do when a customer is late on payments, or how do you implement a messaging system to remind a customer that their next payment is coming due? License Lock Locate® – Rental (LLL) provides a turnkey solution for rent-to-own businesses to improve the reliability of payments and message customers about upcoming payments. If renters don’t comply, License Lock Locate – Rental provides rent-to-own managers with a way to reduce the functionality of the device without removing the ability for the customer to call emergency services, and without fear of privacy concerns.
License Lock Locate – Rental can also be used to locate a missing or stolen device, and can be used to instantly lock and unlock a mobile device as needed. Through the License Lock Locate administrative interface, rental providers can quickly assign mobile devices to new users, manage user roles and receive dashboard reporting statistics broken down by store location, district or region.
If you have renters that consistently pay late, and you have not found an effective way to communicate with them, License Lock Locate – Rental may be a good solution for your business. Technologies such as this provide a simple and effective way to maintain control over your rental fleet of mobile devices, while providing a good customer experience to drive loyalty and repeat business.