For the growing base of mobile devices users, rent-to-own is an option that provides flexibility to the potential users. For consumers, renting mobile devices can give them access to many brand name phones and tablets at lower monthly prices while requiring less savings. During the holiday season, retail purchases are at their highest as consumers snap up devices either for personal use or as gifts for family members.
As a business that rents mobile devices, how can you best protect your rental property and installed base during this busy time? How can you ensure that you are making your customers happy, that they have a complete understanding of the terms associated with renting a mobile device, and that you obtain repeat business from them?
License Lock Locate® – Rental is advance technology that provides a turnkey solution for rent-to-own (RTO) businesses to improve the reliability of payments and message customers about upcoming payments. If renters don’t comply, License Lock Locate – Rental provides store managers with a way to reduce the functionality of the device without removing the ability for the customer to call emergency services, and without fear of privacy concerns.
Below are three best practices that you should consider when using License Lock Locate – Rental:
- License Lock Locate – Rental is a tool to promote communications with your customers and assist with collection. As an RTO business owner, you want customers to be happy with the products you rent to drive repeat business. Best practice is to message first. If a lock must be used, you should immediately attempt to call the customer to discuss payment or other options to unlock the device.
- License Lock Locate – Rental should be openly positioned as a tool that helps business owner and customers. In the event of a lost device, the RTO business can assist the customer in locating the device, or lock the device to prevent loss of their personal data.
- RTO businesses should be disciplined in sending commands. They should exercise patience while waiting for feedback. Best practice is that once a lock command is sent, the business owner should wait until the following day before sending another command, or sending a test message with the alerts.
The busy holiday shopping season presents an opportunity for your business to increase revenue, while improving the daily lives and activities of your customers by providing them with access to the latest mobile devices. Paying close attention to these three best practices when using License Lock Locate – Rental can help you protect your investment in your mobile device fleet while maintaining excellent relations with your customer base.